Returns & Exchanges

 

You are able to return any purchase within 14 days of receipt. At present we are unable to offer exchanges. Items must be in the same condition you received them in, with the original packaging and tags attached.

Please contact our customer services team via e-mail to arrange a return.  Please include your email address, order number and reason for returning: enquiries@Idendenim.com

Once you have submitted your request, a return authorisation will be e-mailed to you within 72 hours with return instructions.

 
Returns Costs

You will be responsible for paying for your own shipping costs for returning your item. We include a return address label in every package, please attach to the outside of the parcel. If you have misplaced your returns form,  please find return address below: 

IDEN denim
Pacific Heights Europe Ltd
5th floor
26 Little Portland Street
London
United Kingdom

We’ll process your refund as soon as we receive the item.  


Late or missing refunds

If you haven’t received a refund yet, first check your bank account/credit card company, then please e-mail us at: enquiries@Iden-denim.com