Terms & Conditions

 

Terms & Conditions

Iden is owned by Pacific Heights Europe Ltd, 5th Floor, 26 Little Portland Street W1W 8BX

The below Terms and Conditions apply to purchases made from the Iden denim website www.Idendenim.com

Your acceptance of the Terms and Conditions is given when you make a purchase from Iden of Pacific Heights Europe Ltd.  Please read the Terms and Conditions before making a purchase from this website.

Iden of Pacific Heights Europe Ltd reserves the right to change these Terms and Conditions at any time and any such change will be effective to all new orders once included in the text of these Terms and Conditions and published on the website.

If you have any questions about any aspects of this website please email us at Enquiries@Idendenim.com

We try to make sure that all information on the website is accurate and correct at all times. We will try to resolve all information errors on the website as soon as reasonably possible. If you believe that such an error has affected your purchase, please let us know.

 

Intellectual Property

All Intellectual Property Rights and goodwill in or relating to the contents of the website belong to either ourselves or to our suppliers. In particular, the trade marks displayed are registered and nothing contained in these conditions or the website should be construed as granting by implication, estoppel, personal bar, or otherwise, any license or right to use any of the trade marks without our permission. However, copying and printing of those web pages which contain the trademarks is permitted within the scope of the license contained at below.

You may download to a local hard disk and print extracts from the website solely for personal, non-commercial use. You may also recopy downloaded extracts to others for their personal, non-commercial use.

You may not reproduce part or all of the contents of the website in any form unless it is for personal, non-commercial use. You may not copy or otherwise incorporate into or store in any other website, electronic retrieval system, publication or other work any of the content of the website in any form (whether hard copy, electronic or other). You may not frame or link to the website or any part of it without our express permission.

 

Right to Cancel

In addition to our returns policy, if you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice. The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods. To exercise the right to cancel, you must inform us by letter to: Notice of Contract Cancellation, Customer Services, IDEN, Pacific Heights Europe Ltd, 5th Floor, 26 Little Portland Street, London, W1W 8BX or by email to enquiries@Idendenim.com

On receipt of your notice of contract cancellation, customer service will confirm receipt. Please add the shipping invoice that you received with your order, and include it with your return so we can process your refund promptly. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure, trackable means to return your order to us and that you retain proof of sending, in case of a dispute. All items must be returned unused, in their original condition and from the country that the order was delivered to. We will refund the full value of your order, including shipping costs, within 14 days of receiving your notice of contract cancellation.  Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email or post as described above.

All notices, which we need to give to you under these terms and conditions will be sent by us to your registered e-mail address.